Student Complaint Policies

Blinn is committed to providing an educational climate that is conducive to the personal and professional development of each individual. To ensure that commitment, the College has developed procedures for students to pursue grievances within the college community, should such action become necessary. A student who has an unresolved disagreement or dissatisfaction with a faculty or staff member, another student, student group or administrator has the right to file a written complaint without prejudicing his or her status with the College. It is Blinn's goal to assist all students in finding fair and just solutions to their concerns.

Definition

Complaints under this policy include concerns in areas where Policy does not dictate formal appeal/complaint procedures.

Before filing a written complaint under this Policy, the student must first have attempted to resolve the issue by discussing the concern with the person(s) involved (if possible) and the appropriate dean or supervisor.

Exclusion

Student complaints regarding discipline, sexual harassment, final grade appeals, and student housing appeals shall be covered by separate procedures. This policy is intended to be used only as a manner of appeal. [See FFD for initial complaints regarding discrimination, harassment, and retaliation; FFE for initial complaints regarding bullying and dating violence; FG for complaints regarding student housing; FLDB for course grade complaints; and FMA for discipline hearing procedures]

This complaint process is not intended to address appeals related to decisions made in routine College matters where appeal processes have been outlined.

For assistance in determining the correct procedure to follow or to identify the appropriate dean or supervisor for informal resolution, students can contact: The Dean of Student Life (Brenham), the Dean of Student Services (Bryan), the Dean of Distance Learning, or one of the campus directors (Sealy, Schulenburg). The   College Catalog/Student Handbook also is a source for policy and procedures details.

Complaint Procedure

  1. If a student cannot resolve his/her concern informally as described above, a student may complete a student complaint form.
  2. The Office of the Vice Chancellor for Student Services (or designate) will review the submitted complaint and may request an appointment with the student to discuss the complaint.
  3. The   Vice Chancellor  or designate will make a decision concerning the complaint and communicate the decision to the student in writing within thirty (30) days from when the complaint was filed. The decision is final and cannot be appealed. The record of the complaint including the decision will be filed in the Office of the Vice Chancellor for Student Services: 
    902 College Avenue
    213 Administration Building
    Brenham, Texas 77833
    979-830-4150
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