Microsoft Lync 2010 communications software makes it easy for you to transfer calls to other people.
To transfer a call, in the conversation window, do one of the following:
If your system is set up for it, you can park a call. This places the call on hold so that another party can retrieve it.
Only the audio portion of a call can be parked. For example, video, instant message, and sharing portions of a conversation will stop. You cannot park calls that have more than two participants.
If you know specifically who you want to answer the call, it’s better to transfer it instead because parked calls can be answered by anyone who dials the retrieval number.
You can redirect incoming calls on an individual basis before you answer them. For more information, see Answer or decline a call.
If you are a delegate for one or more other people, for example your manager, you can make and receive calls on their behalf. The incoming call alert specifies that the call is for the other person. You can answer and then transfer the call to your manager or redirect the call without answering. All call transfers from a delegate to a manager are automatically returned to the delegate if the manager does not answer the call.