You will see a notification if you are delegated the responsibility to answer and make calls on someone’s behalf. Incoming calls for that person will ring you. The incoming call alert specifies that the call is for the other person. Delegates are set up in the Call Forwarding options in the Lync - Options dialog box (see Transfer and forward calls). You may be set up as a delegate either by the Forward my calls to or Simultaneously ring options.
Only delegates that your support team has enabled for unified communications (UC) can make and answer calls on behalf of someone else. Non UC-enabled delegates can only schedule online meetings on behalf of someone else (see Schedule an online meeting on behalf of someone else).
For information about adding or removing a delegate, see Work Smart: Make and answer calls.
As a delegate, you can redirect the call to a published mobile number, or redirect the call to voice mail. To redirect the call, click Redirect in the incoming call alert, and then click Voice Mail or the desired number.
Do either of the following to answer a call for someone and then transfer the call:
To make a call on behalf of someone, do the following:
Note You can also do this in a contact card, unless you’re using Microsoft Outlook 2010 messaging and collaboration client. The delegate drop-down list does not appear in contact cards.
Note Lync 2010 communications software creates a group in the Contacts list named People I Manage Calls For, which contains the contacts who have made you their delegate.