To answer an incoming call, do one of the following:
Note If you don’t answer the call before the notification closes, the call goes to voice mail, if voice mail is available. To learn how to specify how long the phone will ring before it goes to voice mail, see Set Call Forwarding options.
For a video demonstration of how to answer a call, see Video: Answer a call.
You may be having an instant messaging (IM) conversation with someone, and they decide to add audio by calling you.
You can redirect incoming calls on an individual basis (as opposed to setting up call forwarding rules).
There are times when it isn’t convenient to accept a voice call, even though you want to talk to the caller. For example, you may be in an unscheduled meeting with someone in your office. If you have voice mail, letting the phone ring will send the call to voice mail. But you can also answer the call with an instant message, perhaps to indicate that you’ll call back or be available later in the day.
If you don’t want to answer an incoming call, you can choose to decline it.
If voice mail is enabled, when you click Decline, the call is immediately redirected to voice mail. If you don’t answer but don’t click Decline, the call is redirected to voice mail when it stops ringing, or, if you don’t have voice mail, it is disconnected.
If you are a delegate for another person, such as your manager, or for other people, you can make and receive calls on their behalf. The incoming call alert specifies that the call is for the other person.
If you missed a call or want to call someone back, you can return a call by checking your conversation history to call someone back.