Forward calls in Lync 2010 Attendant

You can specify how Microsoft Lync 2010 Attendant communications software forwards your calls if you are away from your desk or otherwise unable to answer the phone.

What do you want to do?


Configure call-forwarding settings for incoming calls

  1. Click Start, point to All Programs, and then click Microsoft Lync 2010 Attendant.
  2. On the toolbar at the top of the window, click the View or change call-forwarding settings icon.

Attendant Call Forwarding Icon

  1. Do one of the following:
  • To have incoming calls ring the default phone number shown in Summary of Current Settings, select Ring me.
  • To have incoming calls ring the default phone number shown in Summary of Current Settings as well as all numbers in your team-call group, select Ring me and my team-call group
  • To have incoming calls automatically go to another number or contact without giving you a chance to answer, select Forward to my voice mail, a number, or a contact, and then configure the appropriate call forwarding options in the Forward my calls to one of the following box.

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Set up your team-call group

A team-call group consists of one or more people other than yourself who can accept your incoming calls.

Add team-call group members

  1. In the Attendant main window, on the toolbar, click the View or change call-forwarding settings icon.
  2. Under Do the following when I get calls, select Ring me and my team-call group.
  3. Click Add.
  4. In the Add a Contact dialog box, type the name of someone you want to add to your team-call group, and then select that person's name from the search results list.
  5. Click OK.

Set a ring delay so that your phone rings before your team-call group's

  1. In the Attendant main window, on the toolbar, click the View or change call forwarding settings icon.
  2. Click Ring Delay.
  3. Select Turn on ring delay.
  4. Set the ring delay.
  5. Click OK.

Remove team-call group members

  1. In the Attendant main window, on the toolbar, click the View or change call forwarding settings icon.
  2. In the Team-Call Group list, click a member's name.
  3. Click Remove.

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Configure settings for unanswered calls

You can send unanswered calls to voice mail or another contact and set up when (after how many rings) to forward an unanswered call.

  1. On the toolbar, click the View or change call-forwarding settings icon.
  2. Do one of the following:
  • To send unanswered calls to your voice-mail box, in Send unanswered calls to the following, click Voice mail.
  • To send unanswered calls to someone else, click Contact, and then in the Add a Contact dialog box, type the name of the person you want to send calls to.
  1. Use the Ring for this many seconds before sending option to set the number of seconds (5-59) that should elapse before an unanswered call is redirected to your voice mail or another person.

If you want your call-forwarding settings to apply only during the work hours specified in your Microsoft Outlook Work Calendar, select the Only apply these settings during my working hours specified in Outlook check box. Before you select this check box, be sure to review the working hours set in your Outlook Work Calendar. This option can be especially useful, for example, if you want to receive calls at home during work hours but do not want to be interrupted with business calls at home during non-working hours.

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